Help centre

Help and frequently asked questions.

Find answers to the most common questions here. If you cannot find what you need, write to us through the Contact page.

Signing up and your account

  • How do I sign up on Workpop?
    Click “Sign up” and enter your name, email and a password. We email you a 6-digit code to confirm your address.
  • Can I use one account as both client and provider?
    Yes. With one account you can post jobs and apply to other people’s jobs.
  • How do I change my password or email?
    You can change your password under Security in your dashboard. Your email address cannot be changed at the moment. Forgot your password? Use “Forgot your password?” on the sign-in page.

Posting a job (clients)

  • Does posting a job cost anything?
    No. Posting a job is free. No credit card needed.
  • How does the automatic category work?
    Describe what you need in your own words. Anthropic’s Claude AI suggests a category in a few seconds; to do this, the title and description are sent to Anthropic. You can change it before you post.
  • Can I edit my job after posting it?
    Yes, except the category. You can update the title, description, place, budget, photos and date.
  • How many applications can I receive?
    Up to 5 per job. After that, the job no longer accepts new applications.

Applying for jobs (providers)

  • How do I apply for a job?
    On the Jobs page, filter by canton, category or distance. Open a job and click “Apply for this job”. Enter your price, when you can start and a short message.
  • Can I make a counter-offer?
    Yes. When the client replies, you can propose a new price or date. There are up to 10 proposals in total.
  • What if I accept a job and then cannot do it?
    A signed contract is a commitment. If something comes up, tell the client in the chat straight away and agree together how to cancel the contract.

Contracts, payments and reviews

  • What is in the digital contract?
    The job details, the agreed price and date, any notes, both parties and a SHA-256 hash. The hash shows that the terms have not changed since signing.
  • Does Workpop handle payments?
    No. The client pays the provider directly: cash, bank transfer or TWINT. Workpop does not hold or transfer money and keeps no commission.
  • How do reviews work?
    Reviews are only possible after a completed contract. The client and the provider can review each other. Reviews are shown on public profiles.

Safety, reports and privacy

  • How do I report a user or a problem?
    Every profile and job has a “Report” button. Choose a reason (spam, scam, inappropriate, other) and add details if you like. Our team reviews every report.
  • Where is my data stored?
    Our privacy policy explains what data we collect, where it is stored and what your rights are. You will find it under “Privacy” in the footer.

Didn’t find your answer?

Write to us. We read every message and reply as soon as we can.

Go to Contact